Terms and Conditions

Legal Notice

  • Company name : AJC Services Sàrl
  • Registered office address: Avenue de France 18A, 1870 Monthey, Switzerland
  • Telephone: +41 79 818 61 88 / +41 79 420 33 12
  • Email: contact@ellevetica.ch
    Business activity: Private passenger transport service, transfers and provision of vehicles with drivers (private hire).
  • Applicable law: Swiss law. Place of jurisdiction: Monthey (Valais).

General Terms and Conditions of Sale and Transport

1. Purpose and scope

These General Terms and Conditions govern all transport services provided by Ellevetica. Any booking implies the customer’s full and unreserved acceptance of these terms and conditions.

2. Booking and confirmation

Bookings are made online via our website, by telephone or by email. They become final following written confirmation from Ellevetica and the registration of a credit card details or payment of a deposit in accordance with the agreed terms.

3. Rates and payment terms

Rates are quoted in Swiss Francs (CHF). The price includes the vehicle with driver, fuel, tolls and the required passenger insurance. Payment is made online at the time of booking or on board by credit/debit card or in cash.

4. Customer Cancellation Policy

Free cancellation: Any booking may be cancelled free of charge up to 30 days (4 weeks) before the scheduled pick-up date and time.

Late cancellation: Once this 30-day period has elapsed, the amount paid or the agreed booking fee remains payable as compensation for logistical costs.

5. Late arrival and waiting time policy

A credit card authorisation is required at the time of booking to cover any delays, in accordance with the following rates:

Pick-up from home, hotel or place of residence:

The first hour of waiting is free of charge.

From the start of the second hour of waiting: CHF 50.– per hour or part thereof, automatically charged to the registered credit card.

Pick-up at an airport or railway station (without flight or train delay):

Same conditions as for pick-up at your place of residence: first hour free, then CHF 50.– per hour from the second hour onwards.

Pick-up at an airport or railway station (in the event of a confirmed delay by the airline or railway company):

For the first 3 hours of delay: the driver will wait at no extra cost.

From the 4th hour of delay onwards: CHF 60.– per hour or part thereof. An official, itemised receipt will be provided to the passenger so that they may claim a full refund from their transport provider.

If the cumulative waiting time reaches 4 hours: Ellevetica reserves the right to cancel the transfer depending on scheduling constraints. Such a cancellation does not entitle the passenger to any refund from Ellevetica; a certified receipt confirming cancellation due to a delay by the transport provider will be issued to the passenger to enable them to claim compensation from the airline or railway company.

6. Liability and Luggage

Passengers and their luggage are covered by professional insurance policies taken out by Ellevetica in accordance with Swiss law. Valuables remain under the full custody and responsibility of the passengers.

7. Data Protection

The information collected during the booking process is strictly confidential and processed in accordance with the Federal Act on Data Protection (FADP). Under no circumstances is it sold or passed on to unauthorised third parties.